In order for us to begin reviewing your request and to develop an effective recovery strategy, you will be asked to provide certain documents and information.
These materials enable our specialists to assess the situation promptly and determine the most appropriate legal approach for fund recovery:
Please provide bank statements, transfer confirmations, payment receipts, or any other documents confirming the transfer of funds. These records allow us to identify the payments and determine their purpose and routing.
- Agreements and Terms of Service
If available, copies of agreements concluded with the broker or investment platform, as well as any documents outlining the applicable terms and conditions, are essential for legal analysis. Screenshots of terms published on the company’s website may also be accepted.
- Correspondence and Screenshots
All communications with the broker or platform—including emails, messages, and call records—may serve as relevant evidence for understanding the circumstances of the case and identifying potential fraudulent conduct. Where available, please provide screenshots or correspondence that you are legally permitted to share. We strictly comply with all applicable data protection and confidentiality regulations.
- Documents Related to Withdrawal Refusals
If you were denied a withdrawal, it is important to retain any confirmations and correspondence indicating refusals, demands for “additional fees,” “verification charges,” “taxes,” or other conditions imposed as grounds for blocking the withdrawal of funds.
- Personal Identification Information
In order to formally represent your interests and communicate with financial institutions, we may require proof of identity (for example, a copy of an identification document). This enables us to prepare legal documentation and act on your behalf where necessary. All personal data is processed in full compliance with applicable laws and our Privacy Policy.
- Any Additional Relevant Information
Any other information that may be relevant—such as bank details for the return of funds or the names of company representatives—may help expedite the process and increase the likelihood of a successful outcome.
Throughout the recovery process, we assist clients in gathering the necessary materials and will advise if additional information is required. All information provided to us is treated as strictly confidential and is used exclusively for legal analysis and the execution of the recovery procedure, in accordance with our Privacy Policy and applicable data protection legislation